Support

Contact Us

The best way to reach us is by email at support@onidev.io.

What to Include

To help us assist you as quickly as possible, please include the following information in your message:

• The name of the app or game
• Your device (e.g., iPhone 14, Samsung Galaxy S23)
• Your operating system and version (e.g., iOS 17, Android 14)
• A description of the issue you're experiencing
• Screenshots, if helpful

Purchases and Refunds

All purchases in our games and apps are processed by Apple (App Store) or Google (Google Play). We do not have direct access to your payment information or transaction records.

For refund requests, please contact the store where you made your purchase:

• Apple App Store: Request a refund through Apple's Report a Problem page or contact Apple Support.
• Google Play: Request a refund through Google Play's order history or contact Google Play Support.

If you believe you're missing an in-game entitlement after a purchase, contact us and we'll help investigate.

Privacy and Data Requests

For questions about how we handle your data, please see our Privacy Policy.

To request deletion of your data, visit our Data Deletion page for instructions.

Response Time

We review support requests as soon as reasonably possible.